pokbet Privacy Policy

1 Introduction

pokbet ("we", "us", "our") operates the online casino and sports betting platform accessible at pokbet.one. As part of providing our services to Filipino players, pokbet necessarily collects and processes certain personal information. We take this responsibility seriously and are committed to handling your data with care, transparency, and in full compliance with applicable Philippine data protection law.

This Privacy Policy describes the types of personal data pokbet collects, the purposes for which that data is used, the circumstances under which it may be shared with third parties, and the rights available to you as a data subject under Philippine law. If you have any questions about this policy or about how pokbet handles your personal data, you may contact us at the details provided in Section 12.

This Privacy Policy should be read alongside pokbet's Terms & Conditions, which govern your use of the Platform as a whole. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall prevail.

2 Personal Data We Collect

pokbet collects personal data from you in several ways: directly when you register an account or interact with the Platform, automatically through your use of the Platform, and occasionally from third-party sources for verification purposes. The categories of personal data pokbet may collect include:

• Identity data: Full name, date of birth, government-issued ID number, nationality, and a copy of your identification document (required for age and identity verification).
• Contact data: Email address, mobile number, and residential address (including city – e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Account data: Username, encrypted password, account preferences, and communication preferences.
• Financial data: Payment method details (e.g., GCash account reference, PayMaya reference, BPI, BDO, or Metrobank account details), transaction history, deposit and withdrawal records, and account balance information. pokbet does not store full payment credentials; these are handled by our payment processing partners.
• Gaming data: Game history, betting records, wagering activity, session duration, and responsible gaming tool usage.
• Technical data: IP address, device type, browser type and version, operating system, time zone, and pages visited on the pokbet Platform.
• Communications data: Records of your interactions with pokbet's support team, including live chat transcripts and email correspondence.

pokbet does not collect sensitive personal information (such as health data, political opinions, or religious beliefs) unless specifically required for responsible gaming or regulatory compliance purposes, and only with your explicit consent where required by law.

3 How pokbet Uses Your Personal Data

pokbet uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your pokbet account, including verifying your identity and age (21+ requirement) in accordance with PAGCOR regulations.
• Service delivery: To provide you with access to pokbet's casino games, sports betting markets, and all other Platform features.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
• Regulatory compliance: To comply with pokbet's obligations under PAGCOR regulations, Philippine anti-money laundering laws, and other applicable legal requirements, including Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, to administer responsible gaming tools (deposit limits, self-exclusion, cooling-off periods), and to enforce the 21+ age restriction.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through pokbet's 24/7 support team.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Platform improvement: To analyse usage patterns, conduct research, and improve the pokbet Platform's features, performance, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and news about pokbet – but only where you have given your consent to receive such communications. You may withdraw this consent at any time.

4 Legal Basis for Processing

pokbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual necessity: Processing is necessary to perform the contract between you and pokbet (i.e., to provide the Platform services you have registered for).
• Legal obligation: Processing is necessary for pokbet to comply with its legal obligations under PAGCOR regulations, Philippine anti-money laundering legislation, and other applicable laws.
• Legitimate interests: Processing is necessary for pokbet's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities – particularly direct marketing communications – pokbet relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing Your Personal Data

pokbet does not sell your personal data to third parties. pokbet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to the extent necessary to process your deposits and withdrawals.
• Game providers: Third-party game software providers whose titles are available on the pokbet Platform, to the extent necessary to deliver the gaming experience.
• Identity verification providers: Third-party KYC and age verification service providers used to verify your identity and confirm that you meet the 21+ age requirement.
• Regulatory authorities: PAGCOR and other Philippine government authorities, where pokbet is legally required to disclose information.
• Law enforcement: Philippine law enforcement agencies, where pokbet is required or permitted by law to disclose information in connection with the investigation of criminal activity.
• IT and platform service providers: Cloud hosting, analytics, and cybersecurity service providers who process data on pokbet's behalf under strict data processing agreements.

All third parties with whom pokbet shares personal data are required to handle that data in accordance with applicable data protection law and pokbet's data protection standards.

6 Cookies and Tracking Technologies

pokbet uses cookies and similar tracking technologies on the pokbet.one website to enhance your experience, analyse Platform usage, and support security functions. The types of cookies pokbet uses include:

• Strictly necessary cookies: Essential for the Platform to function correctly. These cannot be disabled without affecting core functionality such as your pokbet login session.
• Performance and analytics cookies: Used to collect anonymised data about how players use the Platform, helping pokbet identify areas for improvement.
• Functional cookies: Used to remember your preferences (such as language settings) and personalise your experience on the Platform.
• Security cookies: Used to detect and prevent fraudulent activity and to protect the integrity of your pokbet account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pokbet Platform. pokbet does not use cookies to serve third-party advertising.

7 Data Retention

pokbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, pokbet retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with Philippine anti-money laundering regulations. Gaming activity records may be retained for longer periods where required by PAGCOR or other applicable regulatory requirements.

Where personal data is no longer required for any legitimate purpose, pokbet will securely delete or anonymise it in accordance with its data retention and disposal procedures.

8 Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by pokbet:

• Right to be informed: The right to be informed of how your personal data is being collected and processed – which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data pokbet holds about you.
• Right to rectification: The right to request that inaccurate or incomplete personal data be corrected.
• Right to erasure: The right to request the deletion of your personal data, subject to pokbet's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe pokbet has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact pokbet's Data Protection Officer using the contact details provided in Section 12. pokbet will respond to all valid requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

9 Data Security

pokbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the pokbet Platform is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: pokbet account passwords are stored using strong one-way cryptographic hashing algorithms. pokbet staff cannot view your password in plain text.
• Access controls: Access to personal data within pokbet's systems is restricted to authorised personnel on a strict need-to-know basis.
• Regular security audits: pokbet conducts periodic security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.
• Fraud monitoring: pokbet employs automated and manual monitoring systems to detect suspicious activity and protect your account from unauthorised access.

While pokbet takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. pokbet cannot guarantee absolute security, but we are committed to promptly addressing any data security incidents in accordance with our obligations under the Data Privacy Act of 2012.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pokbet will notify the National Privacy Commission and affected individuals in accordance with the timelines prescribed by Philippine law.

10 Children's Privacy

The pokbet Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. pokbet does not knowingly collect personal data from individuals under the age of 21.

pokbet employs age verification procedures during the account registration process to prevent underage individuals from accessing the Platform. If pokbet becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned in accordance with pokbet's underage gambling policy.

If you are a parent or guardian and believe that your child has registered a pokbet account, please contact pokbet's support team immediately so that appropriate action can be taken.

11 Changes to This Privacy Policy

pokbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, pokbet will update the "Last updated" date at the top of this page.

Where changes are significant, pokbet may also notify registered players via email or an in-platform notification. Your continued use of the pokbet Platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the changes.

pokbet recommends that you review this Privacy Policy periodically to stay informed about how we are protecting your personal data. If you do not agree with any changes to this Privacy Policy, you should cease using the Platform and may request account closure by contacting the pokbet support team.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pokbet's handling of your personal data, you may contact pokbet's Data Protection Officer using the following details:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with pokbet's response to your data privacy concern.