At pokbet, we believe that gaming should always be fun – never stressful, never harmful. We provide every Filipino player with the tools, information, and support needed to keep their gaming experience safe and in control.
pokbet is more than just an online casino and sports betting platform – we are a community built on trust, fairness, and the well-being of every Filipino player who chooses to play with us. From Manila to Cebu, Davao to Quezon City, we understand that our players come from all walks of life, and we take our responsibility to each of them seriously.
Responsible gaming at pokbet means giving you full control over your own experience. Whether you want to set a daily deposit limit, take a short break, or permanently exclude yourself from the Platform, pokbet makes it easy to do so – no questions asked, no waiting period, no hassle. All responsible gaming tools on pokbet are completely free to activate and take effect immediately.
pokbet operates within the regulatory framework of PAGCOR, the Philippine Amusement and Gaming Corporation. Our responsible gaming policies are designed to meet and exceed the standards set by PAGCOR, ensuring that the pokbet Platform remains a safe and enjoyable environment for all eligible Filipino players.
Problem gambling can affect anyone. Recognising the early warning signs is the first step toward getting help. Ask yourself honestly whether any of the following apply to you:
You spend more money on gambling than you originally planned, or more than you can afford to lose.
You chase losses – continuing to gamble in an attempt to win back money you have already lost.
Gambling is affecting your relationships, work, studies, or daily responsibilities.
You feel anxious, irritable, or restless when you are not gambling, or when you try to cut down.
You borrow money, sell belongings, or neglect bills in order to fund your gambling activity.
You hide your gambling activity from family members or close friends because you feel ashamed or guilty.
If you answered yes to two or more of the above, pokbet strongly encourages you to use our responsible gaming tools or seek professional support.
Every pokbet account comes with a full suite of responsible gaming tools, available at no cost and effective immediately upon activation.
Set a daily, weekly, or monthly deposit limit on your pokbet account to control how much you fund your balance over any given period. Limits take effect immediately when reduced, and a 7-day cooling-off period applies before any increase takes effect – giving you time to reconsider.
Set a maximum session duration for your pokbet gaming sessions. Once your session limit is reached, you will be automatically logged out of the Platform. This tool helps prevent extended, unplanned gaming sessions that can lead to impulsive decisions.
Define the maximum amount in Philippine Peso (PHP) that you are comfortable losing over a set period. Once your loss limit is reached, pokbet will prevent further wagering until the limit period resets. This is one of the most effective tools for keeping gambling within your personal budget.
Take a short break from the pokbet Platform by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in to your pokbet account or place any bets. Your account and balance remain intact for when you return.
If you feel that gambling has become a problem, you can permanently or indefinitely exclude yourself from the pokbet Platform. Self-exclusion is irreversible for the duration of the exclusion period. pokbet will also suppress all marketing communications to self-excluded players. This is the strongest protection tool available.
Enable periodic on-screen reminders that show you how long you have been playing and how much you have wagered in the current session. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue playing – keeping you grounded and in control at all times.
Activating any responsible gaming tool on pokbet takes less than two minutes. Here's how to do it from your account settings:
Visit pokbet.one and log in using your registered email address and password. Make sure you are on a secure, private connection.
Click on your profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.
Inside Account Settings, locate the "Responsible Gaming" tab. All available tools – deposit limits, session limits, loss limits, cooling-off, and self-exclusion – are listed here in one place.
Select the tool you want to activate, enter your preferred settings (e.g., your daily deposit limit in PHP), and confirm. Protective limits take effect immediately. Increases to existing limits require a 7-day review period.
If you have trouble activating any tool, or if you want to request self-exclusion urgently, contact the pokbet support team at any time. Our team is available 24/7 and will action your request without delay.
Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use pokbet's responsible gaming tools or speak to a professional counselor.
Do you gamble with money that was set aside for rent, food, bills, or other essential expenses?
Have you ever lied to family members or friends about how much time or money you spend gambling?
Do you feel a strong urge to keep playing after a big win, or to keep playing after a loss to try to recover it?
Has gambling ever caused you to miss work, school, or important family events in Manila, Cebu, Davao, or wherever you are based?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you borrowed money from friends, family, or a lending service to fund your gambling activity?
pokbet enforces a strict minimum age requirement of 21 years old for all players, in full compliance with PAGCOR regulations governing online gambling in the Philippines. This is not just a policy – it is a legal requirement, and pokbet takes it seriously.
Every new pokbet account is subject to identity and age verification before full access to the Platform is granted. Players are required to submit a valid government-issued ID – such as a Philippine passport, SSS ID, UMID, or driver's license – to confirm that they are at least 21 years of age.
Any account found to belong to a player under the age of 21 will be immediately suspended, all winnings will be forfeited, and deposits will be returned in accordance with pokbet's underage gambling policy. pokbet also encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.
All pokbet accounts undergo Know Your Customer (KYC) verification. A valid Philippine government-issued ID is required to confirm your identity and age before withdrawals are processed.
pokbet's verification team manually reviews submitted ID documents to detect forgeries or misrepresentations. Accounts that fail verification are suspended pending further review.
pokbet uses automated systems to cross-reference submitted date-of-birth information against third-party verification databases, adding an extra layer of protection against underage access.
If you suspect that a minor is using a pokbet account, please report it immediately to our support team. pokbet will investigate all reports promptly and take appropriate action.
pokbet operates under the regulatory oversight of PAGCOR. If you need support beyond what pokbet's tools can provide, the following resources are available to Filipino players.
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidelines and support resources for Filipino players. pokbet operates within PAGCOR's regulatory framework and supports all PAGCOR responsible gaming initiatives.
If gambling is affecting your mental health, relationships, or finances, speaking to a licensed counselor or psychologist is a positive step. Professional help is available in major Philippine cities including Manila, Cebu, Davao, Makati, and Quezon City.
pokbet's 24/7 customer support team is always available to help you activate responsible gaming tools, process a self-exclusion request, or simply talk through your options. Reach us at [email protected] – we respond to all responsible gaming requests as a priority.
pokbet is committed to providing a safe, fair, and responsible gaming environment for every Filipino player. Log in today and explore our full game library – with your well-being always front of mind. 21+ only.